Our Care Model

The Luxurycare staff team represent who we are and what we do. Our staff team have agreed our core values which support the vision, shape the culture and reflect our company. They are the essence of the company’s identity, our principles, beliefs, philosophy and shape the care we provide. We have integrated our values into the core of our service covering everything from staff recruitment through to the quality of care.

For more information on our care, give us a call today

Our Core Values


We have people’s best interests at heart. We do all that we can to maintain or improve their wellbeing.


We are passionate about delivering a high standard of care. It’s an energy that comes from within and cannot be forced.


We treat people with courtesy and politeness. We treat people the same no matter their race, sexuality, religion, gender, appearance, age, or country of origin.


We respond with humanity, understanding and kindness to each person’s pain, distress, anxiety or need.


We promote openness which, empowers us and enables us to develop consistency in how we present the facts. Honesty sharpens our perception and allows us to observe everything around us with clarity.


We work collaboratively with the people who live in the home, family members, colleagues and visitors to enable positive outcomes and achieve goals


We aim to provide consistently good care at a quality that meets that expectation for all stakeholders.


Our team place great emphasis on being considerate, helpful and tender.


As a company we are both receptive to new ideas and act in Unprejudiced, unbigoted and impartial manner.


It is our intention for those who use or work at our service to be nurtured and empowered to develop their confidence.

Palliative Care

At our home we provide Palliative Care. Palliative care (from the Latin ‘palliare’: to cloak) focuses on the relief of pain and other symptoms and problems experienced in serious illness. Our goal of palliative care is to improve quality of life, by increasing comfort, promoting dignity and providing a support system to the resident who is ill and those close to them. Palliative care neither hastens nor prolongs death. It celebrates life, even when time is limited. It regards dying as a normal process.

Our decisions about treatment and care are made with the help of the members of a multidisciplinary team and in line with the person’s personal goals and preferences. Team members usually include doctors, nurses and social workers. Occupational or physiotherapists, chaplains, pharmacists, nutritionists etc.

Respite Care

Respite care is the provision of short-term, temporary relief to those who are caring for family members who might otherwise require permanent placement in a facility outside the home.

We provide planned short-term and time-limited respite for families in order to support and maintain the primary care giving relationship. This in turn provides a positive experience for the resident receiving care.

Even though many families take great joy in providing care to their loved ones so that they can remain at home, the physical, emotional and financial consequences for the family caregiver can be overwhelming without this support, such as respite.

Our Dementia Model

At Luxurycare, our Care Homes, have introduced the Dr Gemma Jones ‘behavioural staging’ model for meeting the needs of older people with memory difficulties or dementia. This is possibly quite different to the methods used in many care homes. Here, you will find a brief guide to help you understand the guiding principles behind what we are trying to achieve. The diagrams and information contained in this document are based on Gemma Jones’ training course, ‘Communication and Care-giving in Dementia: A Positive Vision’.

Dr Gemma M.M. Jones is a freelance educator about care-giving in dementia issues and a consultant on the design of specialist dementia care facilities, a guest lecturer in psycho-geriatrics at the Hague University, and a founding member of the first Alzheimer Café in the UK, in Farnborough, Hampshire. Gemma Jones has a background in cell biology, gerontology and nursing; she qualified as a Validation Therapist in 1985.